Cookie HACKS
Ladies and gentleman, , new and old buyers, ganjiong spiders and slow buyers, and our loyal supporters, thish ish gud stuff, please read.
1. Follow and Like – our Facebook or IG to get the latest update on bake sale.
2. Be Specific – with your order and state how many packs you want instead of saying/asking: “I want!”, “Still available?”, “What are the ingredients”, “How much?”, etc. Info of ingredients, flavours, shipping are all stated in our post, so take your time to read before dm-ing us. By minimising to and fro Q&A, means we can bill you straightaway upon seeing your dm and you securing your order.
3. Do Not Spam – To ensure fairness, we always read the most bottom dm first as they are the first to come in then we move up the inbox list. By typing a new dm, you will inevitably bump your dm up resulting a longer waiting time. So be patient and wait for our reply 😊
4. Sell Out – Cookies are usually gone within a few hours. If cookies are sold out, you can always request to be on the waitlist. We will release unpaid items the next day and update you if you got the cookies.
5. Payment screenshot and shipping info – Payment is required within 24 hrs of billing. Always add your IG or FB name in the transfer details, we won’t know who is Chin Choo Bee or Tan Dua Lui if your IG/FB name is different. New buyers or pawrents who have not bought cookies for more than 3 months are required to send their full address and contact number. With many pawrents making payment of the same amount, this will greatly shorten our verifying process and allow us to mail out your cookies asap.
6. Preordering – We will usually start preorder if the demand is high and you are welcome to preorder the next batch if you DO NOT MIND the flavour/design and waiting time. Once next batch is baked, we will dm you before we launch the cookies online.
With humankid taking her O levels this year and heavier workload (yes, cookie yiyi works full time) do anticipate a lower production of cookies + shorter and slower replies. We hope by sharing the hacks, we are able to help you chope your cookies and make the ordering process smoother. “Your happy problems are also our happy problems, because you matter!”