Happy Problem #1 – Self Collection Ceased

Self Collection CEASED

Please take note that self-collection of items is no longer available wef

WHY WHY WHY???

1. Collection address is stated in every listing, many pawrents fail to read them which has increased our workload of replying collectively until wee hours.

2. Collection timeline is also given when cake is ready for collection. The rationale on why we had specifically state ONE day in advance is because, from our experience, pawrents tend to change collection day and time too often and it is also a waste of time replying and preparing the orders pending collection only to know the collection plan is changed because pawrent’s travelling plan changed. In addition to the above, since we receive a lot of dms every day, older dms may be drown and pushed down by newer dms which makes it difficult for us to refer to upcoming collections especially during festive seasons and fundraising efforts. We often found ourselves still scrolling down the whole list dms 2am in the morning just to make sure we don’t miss any collection dms.

3. Collection method as stated in our T&C that cake will be left on our collection table. We often have up to 10 collection on weekends and slightly lesser on weekdays, cookie yiyi works fulltime and it is almost impossible to pass every cake personally by hand. Weekends are precious and we do not wish to stay home, answer the door x Z times. And with COVID still looming, it is simply not wise to meet every pawrent.

Despite our best intentions to help pawrents to save courier fees and let pawrents get their last min orders, this effort have proved to be too time-consuming, unrewarding and inconvenient for us. “Happiness is not the absence of problems, it is the ability to deal with them.” We hope this post explains cookie yiyi’s predicament and why the change is imminent. We hope the change will ease our already packed schedule so we can create better products, do more fundraising for the rescued bunnies and most importantly focus on our family and fulltime work. We truly appreciate your support and the happy problems that comes with it. Muah. Thank you and stay safe.

Love, Cookie Yiyi