Handcrafted Products
1. Unique and Handcrafted Nature: Our handmade products are meticulously crafted, making each item unique and special. Due to the artisanal nature of the production process, there may be slight variations in color, size, texture, and design. These variations should not be considered as defects but rather as a testament to the product’s authentic craftsmanship.
2. Minor Imperfections: Handmade products may exhibit minor imperfections, which are a natural part of the crafting process. These imperfections do not compromise the quality or functionality of the product but rather add to its charm and character. We embrace these nuances as a part of the beauty of handmade items.
3. Slight Color Differences: Colors in handmade products may appear slightly different from what is shown on digital screens or photographs due to variations in lighting, display settings, and individual perception. We make every effort to accurately represent our products, but please understand that slight color discrepancies may occur.
4. Care and Handling: Handmade products often require specific care and handling instructions. Please refer to the care guidelines provided with the product or on our website to ensure its longevity and maintain its original beauty.
5. Limited Stock and Availability: As handmade items are crafted in smaller quantities, the availability of specific designs or variations may be
limited. We recommend purchasing the product promptly to avoid disappointment.
6. Product Safety: We prioritize the safety of our customers. While our handmade products undergo quality checks, it is essential to use them as intended and in accordance with any safety guidelines provided. Keep them out of reach of children and follow any safety instructions to prevent accidents or injuries.
7. Product Pricing: The pricing of handmade products reflects the time, skill, and effort invested in creating each piece. While we strive to offer fair and competitive prices, handmade items may be priced higher than mass-produced alternatives due to their unique craftsmanship.
8. Returns and Exchanges: We take pride in the quality of our handmade products and strive to ensure your satisfaction. In the rare event that you encounter any issues with your purchase, please contact our customer service team for assistance with returns, exchanges, or other concerns.
By purchasing our handmade products, you acknowledge and accept the inherent characteristics and individuality of such items. We thank you for supporting artisan craftsmanship and hope you enjoy the exceptional beauty and craftsmanship of our handmade bakes or handicrafts. If you have any questions or require further information, please feel free to reach out to our customer support team.
Crystals Products
1. All crystals are natural and made by mother nature. It is normal to find inclusions, formation crack lines and little minerals in them.
2. Each crystal, like humans has their own unique shine and energy. We cannot guarantee their metaphysical effect as it varies person to person.
3. Crystals shown in pictures are as close as to the actual products at the environment where photos are taken. However, the colour of crystals might vary under different lighting and your pc/mobile phone display settings.
4. Caring for your bracelets/crystals: do not wear during swimming, shower, extreme sports. Do not spray perfume, chemicals or immense in water for extended period of time.
5. Caring for silver items: Silver will oxidize over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. Oxidizing not a manufacturing fault. To prevent tarnishing/oxidization
and to revive lustre, silver products should be cleaned using a soft polishing cloth.
6. Caring for gold plated items: Gold plated jewellery may corrode. We recommend cleaning with a soft cloth. Please avoid contact with any chemicals as it may remove the gold plated layer. When storing, please protect your gold plated jewellery from scratches, chemicals, extreme temperatures and sunlight.
7. We provide complimentary restringing and resizing service, kindly dm us for a return address to mail the all crystals back. Missing beads may or may not be available, we may replace the missing beads with other crystals of similar size, pls discuss with us your preference before returning the bracelet. Buyer to bear shipping charges.
By purchasing our crystal collection, you acknowledge and accept the inherent characteristics and individuality of natural crystals. We thank you for supporting craftsmanship and hope you enjoy the exceptional beauty of mother nature’s gift. If you have any questions or require further information, please feel free to reach out to our customer support team.