Description

Happy Hoppers Rabbit Grooming Terms & Conditions

1. Booking & Confirmation

• Payment Requirement: Appointments are only officially confirmed upon receipt of payment.

• Address Disclosure: To maintain the privacy of our studio, the exact grooming address will be provided only after your appointment has been confirmed.

• Lateness: As we operate on a strict artisan schedule, arrivals more than 15 minutes late may result in a shortened session or cancellation to avoid overlapping with the next client.

• Cancellations: Please provide at least 24 hours’ notice for cancellations. Last-minute “no-shows” may be required to pay a non-refundable deposit for future bookings.

• Collection: Rabbits must be collected promptly after the session as we do not provide day care or boarding facilities.

2. Health & Welfare (The Rabbit-First Policy)

• Revolution Requirement: To maintain a parasite-free environment for all our guests, a Revolution application is required ($10 per application) for all grooming sessions. Kindly text us your bunny weight before grooming session.

• Stress Management: We reserve the right to pause or stop grooming immediately if your bunny is deemed too stressed. Their safety is our absolute priority.

• Senior & Palliative Care: Grooming can be stressful for fragile rabbits. Owners acknowledge that grooming is performed at the owner’s risk for rabbits with chronic illnesses.

• Health Disclosure: Owners must disclose any known health issues (e.g., head tilt, dental issues, respiratory snuffles, or recent surgeries) prior to the session.

• Parasites: If a rabbit is found to have an active flea, mite, or fungal infestation, a surcharge for “Studio Deep Cleaning” will apply, and we may require the session to be rescheduled until treatment has begun.

3. Surcharges & Fees

• Dematting: Severe matting requires extra time and specialized equipment. An additional $10–$30 surcharge may apply depending on the complexity and the rabbit’s comfort levels.

• Tier Accuracy: Final pricing is based on breed and weight. Large breeds (above 2.5kg) or long-coat bunnies will be charged according to their respective tiers.

• Soiled Coats: Rabbits requiring extensive “butt baths” or cleaning due to cecal buildup will incur a hygiene surcharge.

4. Cancellations & Communication

• WhatsApp Primary: All changes, cancellations, or inquiries regarding your booking must be communicated via WhatsApp (8202 2272).

• Transport Requests: Please let us know in advance if you require transport assistance.

• Mobile Grooming: We focus on studio sessions; however, for mobile grooming requests, please contact us directly for recommendations.

5. Liability Waiver

• Inherent Risks: While every precaution is taken, grooming involves inherent risks. Oishi Bunnies is not liable for health complications arising from stress or natural reactions during or after the session.

• Natural Risks: Grooming involves sharp tools near delicate skin. While every precaution is taken, nicking can occur, especially if a rabbit is fractious or has hidden mats.

• Stress-Related Events: Owners acknowledge that rabbits are “prey animals” and can experience sudden stress-related health issues (including GI stasis or heart failure) that are beyond the groomer’s control. Oishi Bunnies is not liable for health complications arising post-grooming.

6. Right to Refuse or Halt Service

• Stress Management: The well-being of the rabbit is our #1 priority. If a rabbit shows signs of extreme stress (e.g., blue tinged-lips, excessive panting, or limpness), we reserves the right to stop the session immediately. Full or partial charges may still apply for the time spent.

• Aggression: We reserve the right to refuse service to rabbits that are highly aggressive or pose a safety risk to the groomer.